Our Services

For Physicians

We offer cutting-edge technology, advanced testing, and solutions for optimal patient outcomes with reliable results.

Access our Physician Portal from anywhere

dashboard

We have designed a wonderful and robust alternative to a traditional EHR. With a comprehensive and interactive dashboard you are just a few clicks away from customized charts, ordering tests, adding chart notes, and so much more, all at your fingertips.

order tests easily

Ordering is easy and convenient. With our approach to 1-step ordering, entering your patient’s name and demographics, selecting tests, and submitting the order has never been easier. You can also add on tests while testing is in progress and you never need to re-enter a patient after the initial order.

easy-to-read results

We take the guesswork out of understanding your patient’s test results with our easy-to-read color-coded report format.

Specimen Collection and Handling

Please draw and process tubes in the following order.
1
SCT-BD VacutainerTM, Buff. Na Citrate 2.7 mL tube( light blue top)
  • Draw 1st
  • Fasting: Not required
  • Processing: Completely fill the tube with blood and gently invert the sample at least six times to mix adequately.
  • DO NOT CENTRIFUGE. *must be received within 24 hours of collections
  • VA Tests: Fibrinogen
  • VW Tests: None
BD 8.5 mL SST (Tiger Red/Black)
2
SST-GBO 7.0mL SST (Red Cap-Yellow Ring)
   
  • Draw 2nd
  • Fasting: Recommend 10—12 hours (for VA tests only)
  • Processing: Gently invert tube 8-10 times to mix adequately.Allow to clot standing upright in tube rack for 30 minutes. Place tube in centrifuge.
  • Centrifuge: 3300 RPM for 20 min *must be spun within 2 hours of draw
  • VA Tests: All, except those listed with other tubes below.
  • VW Tests: All zoomer tests (except Gut Zoomer), Food Sensitivity, IBSSure,Tickborne, all Component (IgE) tests
BD 3.0 mL Plasma Separator (Light Green) & Transfer Tube (Clear)
3
Plasma-BD 3.0 mL Plasma Separator (Light Green) & Transfer Tube (Clear)
  • Draw 3rd
  • Fasting: Not required
  • Processing: Gently invert plasma separator tube 8-10 times to mix adequately. Centrifuge tube. Pour off plasma into transfer tube.NOTE: Transfer tube must be labeled as “plasma,” along with TWO patient identifiers.
  • Centrifuge: 3300 RPM for 15 mins *must be spun within 2 hours of draw
  • VA Tests: Myeloperoxidase (MPO)
  • VW Tests: None
BD 4.0 mL K2EDTA (Purple Top)
4
MN-BD Vacutainer™ Trace Element Silicone Coated SERUM 6mL Tube (Blue Top) & TES-Sarstedt™ Metal Free 6mL Transfer Tube
  • Draw 4th. TWO tubes are required for Micronutrient.
  • Processing: Gently invert 8-10 times RIGHT AFTER DRAW to mix adequately. Let sit at room temperature for 30 minutes. IMMEDIATELY centrifuge after 30 minute wait.
  • Centrifuge: 3300 RPM for 15 minutes.
  • IMMEDIATELY remove blue top from tubes and transfer serum to the clear transport tube with a PIPETTE. Minimum 3-4mL serum is required (atleast half the transfer tube).
  • DO NOT transfer whole blood on bottom of tube.
  • Label transfer tube “TES” along with two patient identifiers.(Metal free transfer tube pictured must be used to ensure accurate results)
  • Recap blue top tubes and send with rest of sample.
  • VA Tests: Micronutrient
  • VW Tests: None
ESR Vacuum Tube 1.2 mL (Black Top)
5
EDTA-BD Vacutainer™ K2EDTA 4mL Tube (Lavender)
  • Draw 5th

  • Fasting: Not required
  • Processing: Gently invert 8-10 times to mix adequately.
  • DO NOT CENTRIFUGE

  • Place all K2EDTAs into provided bubble bag and seal. *Micronutrient requires THREE lavender tubes. **Omega Fatty Acids requires its own lavender tube.
  • VA Tests: Celiac Genetics, HbA1c, CBC w/ diff. and platelets, Reticulocytes, Immature Platelet Fraction, Vibrant Genetics,Micronutrient*, Omega Fatty Acids**
  • VW Tests: Celiac Genetics, CardiaX, ApoE,Tickborne
Urine Transfer Tube 10 mL (Yellow Top)
6
ESR-ESR Vacuum Tube 1.2 mL (Black)
  • Draw 6th
  • Fasting: Not required
  • Processing: Must be filled exactly to line on bottom of tube label. Gently invert tube 8-10 times to mix blood adequately.
  • DO NOT CENTRIFUGE*Locations above 2500 ft. will need to use a high altitude tube (blue label), available by request, otherwise specimen will be underfilled and rejected.

  • VA Tests: Erythrocyte Sedimentation Rate (ESR)
  • VW Tests: None
7
Urine- VWR® Metal-Free Centrifuge Tube 15 mL
  • Fasting: Not required

  • Processing: Collect urine sample in a urine cup and transfer to urine tube, by hand or with transfer straw. Samples left in urine cup will NOT be accepted.
  • VA Tests: Microalbumin, urine
  • VW Tests: None
IMPORTANT NOTICE: LABEL ALL TUBES WITH TWO PATIENT IDENTIFIERS. PLEASE REFER TO OPPOSITE SIDE FOR COMPLETE INSTRUCTIONS.

Shipping

  • Draw samples Monday through Friday. We are open to receive samples on Saturday.
  • We do not recommend drawing and shipping samples on Saturday, as we are closed on Sunday.
  • Pre-freeze your ice packs at least 24 hours before use.
  • To schedule a pick-up, please contact Vibrant America.

Rejection Criteria

  • Unlabeled or mislabeled tubes (must have 2 patient identifiers, e.g. full name and DOB, and match with requisition exactly, no nicknames or abbreviations).
  • Delayed specimen shipping (must ship samples daily).
  • Sample arrival at room temperature.Hemolytic, icteric, or overly lipemic samples (test-specific).
  • Improperly processed tubes.

need more supplies or have any questions?

Please call Vibrant America Physician Services P: 866-364-0963 | F: 650-508-8262

Specimen Ordering & Shipping

Please follow the instructions below to ensure proper sample processing. Any errors may result in sample rejection or delayed results.

1Order tests using the online ordering system in your account portal at www.vibrant-america.com.

2Fill out patient information section completely and accurately.

3Select appropriate tests.

4Draw patient blood samples according to tests selected. Refer to opposite side for Specimen Collection & Handling instructions.

5Label drawn tubes with minimum two patient identifiers (e.g. name and date of birth). Must match exactly with what is written on requisition.*Any missing or discrepant identifiers will result in sample rejection*

6Place processed tube(s) in the provided biohazard bag. Do not separate tubes into separate bags. Seal completely and ensure samples are secure.

7Place printed requisition form in the back pocket of biohazard bag.

8Place FROZEN ice pack(s) on the BOTTOM of the styrofoam cooler in your shipping box.

  • 1 ice pack for small boxes
  • 2 ice packs for medium boxes

9Place sealed biohazard bag(s) on top of the ice pack(s)

  • Max 1 bag in small box
  • Max 5 bags in medium box

10. Place FROZEN ice packs on TOP of sealed biohazard bags

  • 1 ice pack for small boxes (2 total in box)
  • 2 ice packs for medium boxes (minimum 4 total in box)
*Additional ice packs recommended for hotter regions*

11Place styrofoam lid on cooler, fill out packing slip and seal up the shipping box. Ensure return label is adhered to box.

12Call Physician Services at 866-364-0963 or email support@vibrant-america.com, to schedule a pickup or if you have any questions.